E-Government in Malaysia : Its implementation so far & citizen's adoption strategies

The Electronic Government initiative in Malaysia was launched in 1990-an by introduce Malaysian Government Portal (http://www.malaysia.gov.my/) to lead the country into the Information Age. It has improved both how the government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses; simultaneously, it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.

The vision of Electronic Government is a vision for government, businesses and citizenry working together for the benefit of Malaysia and all of its citizens. The vision focuses on effectively and efficiently delivering services from the government to the people of Malaysia, enabling the government to become more responsive to the needs of its citizens.

Government to Citizen

Electronic Services (E-Services)

E-Services is one of the pilot projects under the Electronic Government Flagship within the Multimedia Super Corridor (MSC) initiative. With E-Services, one can now conduct transactions with Government agencies, such as the Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM)
through various convenient channels such as the eServices kiosks and internet. No more
queuing, traffic jams or bureaucratic hassles and one can now conduct transaction at one’s own convenience.

The 7 pilot projects of the Electronic Government Flagship Application are as follows:
(1) Project Monitoring System (SPP II)
(2) Human Resource Management Information System (HRMIS)
(3) Generic Office Environment (GOE)
(4) Electronic Procurement (EP)
(5) Electronic Services (E-Services)
(6) Electronic Labour Exchange (ELX)
(7) E-Syariah

Example: Inland Revenue Board (IRB) of Malaysia’s provided e-Filling services that allow the submission of Tax Return Forms electronically via internet. It is a totally free service. Until 30 June 2009 record, IRB report that 1518378 malaysian are use e-filling to submit their tax report. Compare to 30 June 2009, only 216527 malaysian report their tax through e-Filling. It shows that increase 31% of malaysian are using e-Filling.

Government to Business

E-procurement

An electronic procurement system, which enables suppliers to sell goods and services to the Government through the Internet. Suppliers “open shop” on the World Wide Web, advertise their goods, present their pricing, process orders and deliveries.
Objectives:
Enables accountability and transparency
• Creates more skilled and knowledgeable workforce
• Equips the workforce with the latest technology at minimum cost

Government to Government
Project Monitoring System (SPP II)
Online system that monitors the entire lifecycle of national programs.Example: project application to approval to implementation, mid-term review and completion.

Example:

Iskandar malaysia ; Iskandar Development Region (IDR)/South Johore Economic Region(SJER)

• establish in southern of johore on 30 July 2006


• The project is administered by Iskandar Regional Development Authority (IRDA) and is named after the Sultan of Johor, Sultan Iskandar.


• The development region encompasses an area about twice the size of Singapore, including the city of Johor Bahru and towns of Pontian, Senai, Pasir Gudang and the construction of a new administrative capital in Nusajaya.


• 14 target projects


• until 2 July 2009, launched 14 project (100% launched) & attract 41 billion investment


• website : http://www.irda.com.my

(sources:http://www.chinapress.com.my/,www.malaysia.gov.my,http://www.irda.com.my/)